Frequently Asked Questions

We try to anticipate questions you might have about our service and provide the answers here. If you need additional information send email to

  • We will assist you in moving normal household furniture at no additional cost.

    Anything that is not household furniture, such as an office desk, copier, file cabinet and exercise equipment, etc… are extra (large armoires and pool tables are extra). Upon TheFloorMender’s arrival, customer may be asked to move breakables, knick-knacks, books, electronics if deemed necessary. 

  • No, stretching your carpet will pro-long the life of your flooring, makes your home look nicer, and increases the value of your home.

  • Room size up to 144 sq/ft.  
    The first room is $99, and each room after is $65. see pricing details.

  • On average it takes 30 – 45 mins. per room.

  • Sometimes extra carpet is stored up in the attic, make sure you check all attic entrances for extra carpet. If none is located, we can use carpet located in the back of the closet for repairs.

  • Carpet wrinkles can be caused from several things such as; poor installation, heavy traffic areas, dragging/moving heavy furniture,or excessive water use when cleaning. The good news is, The Floormender can easily solve this problem.