Customer Reviews & References

Local Trusted Reviews - The Floor Mender

“This is a compliment for you. We are extremely pleased with your services. You are prompt, very easy to work with, and you did not ‘stick’ it to us when there was extra work involved. I really appreciate that and it shows you to be an honest man. In regard to your personality, you are a super nice guy with lots of information. I/we really appreciate all the information and comments. For now you have allowed us to put off having to re-carpet the living areas and hallway for at least the next 2-3 years. We will definitely recommend you and also we will be back in contact with you after this summer when we are hopefully to re-carpet four bedrooms and a bathroom. Thanks again for all you have done. ‘very competitive pricing, quality work and easy to work with”
RS, McKinney


 “I called Kevin to replace some pad and restretch my carpet after some minor water damage.  He was courteous, punctual and did exactly what I needed him to do and did it well.  He was fast and efficient and didn’t try to sell me anything more than what I needed.”
—L.L., Dallas


“Kevin did a great job on our carpeting..Jim and I were very pleased. He arrived on time and was very easy to talk to and work with. I added extra rooms after he showed up which took him a lot longer than he had initially planned on spending at the house, but he was very gracious and went out of his way to take care of the things I wanted done. We gave him a big thumbs-up and will definitely recommend him to others who are in need of his services.”
—Mrs M., Plano


“Professional, did an excellent job, can’t see the patch repair he did on the carpet. Would highly recommend this company”
—L.S., Rowlett


“Kevin did an incredible job on our carpet. It feels and looks like new. We would recommend him to anyone.”
—A.J., Plano


“Kevin contacted me right away, gave me a quote over the phone, came out the next day, fixed the problem areas and we had an affordable fix that allowed us to put off having to re-carpet two rooms.”
—R.S., Mckinney


“Very competitive pricing, quality work and easy to work with”
—B.J., Dallas


“Very personable and his work is excellent. I would hire him to do another job.”
—D.B., Allen


“Kevin was very pleasant to talk to on the phone. I e-mailed him pictures of what needed to be repaired and he gave me an accurate quote. He was able to come out next day and stretch and repair our carpet. His price was lower than a competitor. He was running late because of the weather and he called to let me know his ETA.”
—C.K., Murphy


“Kevin called the day of the appointment and showed up on time. Not only did he do a fine job on my burned carpet, but also hid some speaker wire under my carpet for a very fair price. Best Buy™ wanted 3 times as much. This guy is well mannered and quite professional. I would highly recommend Kevin to do your carpet work. He installed carpet for 17 years before opening his repair business.”
—F.G., Frisco


“He does his own work and owns the business, hard worker!!! Excellent job and reasonable!”
—B.S., Plano


“Kevin at The Floormender was on time, had the best price (and didn’t waste my time coming to the house to quote in person), and did a good job. He did the work himself so I wasn’t worried about who he would send to do the job.”
—C.J., The Colony


“Gave me estimate over the phone instead of coming to the project. Price could have been higher/lower which could have been a surprise.”
—L.W., Rowlett


“He came out the next morning after I called and was very knowledgeable and quick in his service. We were extremely pleased with his price and the quality of his work. We will definitely use him in the future.”
—Pastor Mark – Woodlake Baptist Church, Carrollton, TX


“I was quoted a price of $225, for the one bedroom. As you can see, you out did him and did two more rooms for under his one room bid. Then you added your years of experience, we believe we got the best deal.
—Gabrieal, Plano TX


Kevin, Thanks so much for a professional job. You made our carpet look brand new. I could not have asked for a better job. !!!!! I will recommend you to all my friends.”

—DJ , Plano


“We called the Floor Mender to come out and do a repair on our den carpet transition piece in a high traffic area. Kevin and his assistant, Nick, replaced a huge section of worn-out pad, re-stretched and trimmed the carpet to make it fit, and using double tack strips along with the transition bar, secured it in place. Afterwards, they continued to work out the resulting ‘Tsunami wrinkle’ that resulted from the repair by stretching and trimming the carpet around the room and securing it to the tack strips to create a smooth finish. Did I mention that the carpet is 28 years old? They are miracle workers! I highly recommend them to my friends and neighbors. P.S. They love real Dr. Pepper!'”
—P.L., Allen

“Kevin and his assistant re-stretched the carpet in my bedroom and living room. They did a great job, were quick and efficient and are very reasonably priced! They even moved the furniture and didn’t charge extra as many companies do. I highly recommend The Floormender!”
—J, Allen

“I had Kevin out to put in some carpet tack strips and restretch 2 rooms. My concrete was super difficult and it took him extra time even with his helper but he stuck to his price. Both Kevin and his helper were very professional. Kevin is a man of integrity and he does great work. I recommend him every chance I get.”
—J, Plano


“Stretched carpets throughout house and carpet cleaning afterwords
The Floor Mender did great. Price list provided ahead of time and the final price was right in line. The carpets look great now with no ripples or waves. And, the carpet cleaning the next day was thorough also. I would definitely use this service again.
Very pleased.”
– Stuart B, DALLAS, TX


“Replaced carpet on a landing on our stairway. Stretched carpet in one room to remove bubbling.
Had a really good experience. I called Kevin on Thursday and he was able to get me in on Monday to replace a 4′ by 6′ area of carpet on our landing that was worn. We had leftover carpet from the original install. Kevin said they would be there between 12 and 3 and at 2.45 he called to say they had just finished a big job and would be a bit late – that was fine and I appreciated the call. He and his partner were very professional and nice. They did a great job on the install and stretching carpet in another room to remove the bubbles. I would certainly use them again.”
– Janice N., Coppell, TX 


“Removed carpet and padding in living room, dining room and master bath closet for foundation repair to be performed; then re-fitted the carpet, placing a steam between two rooms, stretching out any wrinkles and removing excess. Also assisted us with moving two large, heavy pieces of furniture from the work area and returning them after the work was completed. 
Kevin and his partner were awesome! Kevin does a lot of carpet work related to foundation repairs and in the end he provided us with more info and tips related to our foundation repair than we could get out of the company who performed the work. 
Things I appreciated and found refreshing about Kevin’s work ethics:
1) Punctual. One both days, removal and re-fitting, Kevin was punctual and called on the day of the work to let me know an approximate time for arrival. He gives you a 3 hour window during the day of when to expect him and then follows up on the day with a more exact expectation.
2) Pricing. Even though pricing is approximate, over the phone, based on measurements you are providing, I felt Kevin’s pricing was very reasonable and accurate for the job performed. Of course, there were additional taxes to be added on and a few dollars for one seam and the moving of two pieces of furniture, but overall I felt it was a fair and very reasonable “approximate” price for the work performed. When it comes to foundation repair, you have no choice but to incur the cost for this work, but I was pleasantly surprised with Kevin’s pricing and performance.
3) Performance. Removal, storage, and re-fitting of the carpet was made so easy by Kevin and his partner. At a time when I was stressed out to the max…. Kevin made this part of the process effortless and made me feel we were in good hands. When all was said and done, our carpet was replaced and never looked like it had been removed. I can’t even see the steam between the living room and our master bedroom!
4) Payment. I thought it was a nice gesture for Kevin to not require any payment on day one (removal). We were able to make one payment at the end of the job, which was approximately two weeks after his first visit.”
– Deborah G., Sachse, TX 


“Stretched carpets in two bedrooms and repaired padding in one of those rooms. Also repaired carpet near fireplace in family room.
Very professional. Kevin and Nick sent a reminder text the night before and then called when they were on their way the day of the service call. These two guys were very knowledgable about what needed to be done and knocked the job out very quickly. I would definitely recommend The Floor Mender to all of my family and friends.”
– J B


“Provided advice and saved me money. I was planning on doing some sealing underneath the carpet. This would require pulling the carpet back and putting it back in. After I spoke with Kevin, he advised me that it was not necessary. He wasn’t looking to just make money but to help me out. In the end, he saved me some money and even provided with a contact # of his personal pest exterminator company.”


“Re-glued indoor/outdoor carpet in atrium that had come up.
Price was fair, not cheap, but worth it. Planning on using him again in the future.”
– Frank R.


“Stretched carpet in 7 rooms, including a difficult entryway.Kevin and his partner Nick were punctual even after I had to move the meeting time due to my own mistake.Pricing was up front and accurate, even going as far as to give me a price list so that I knew exactly what to expect.They were courteous and respectful (so rare!), and did a great job despite the fact that my home did not have power. Moreover, they worked quickly, finishing all seven rooms in just over an hour.I walked away feeling satisfied, and plan to hire them again to steam clean my carpets.”

-John C.,Wylie, TX


Description Of Work: Several pet damaged carpet repairs, carpet cleaning.
“Kevin did a beautiful job patching some giant holes under my doors that my cats completely destroyed, and a burned spot in a room. Even though the carpet scraps we had didn’t match exactly, he did a masterful job making them look as good as possible. The carpet cleaning team also removed some stains that we thought would be completely impossible to remove. Excellent work all around!” 
– Amy E.


“In one of my condos, they stretched the carpet. In another condo, they cleaned the rugs.
Their service was fine. They did what they said they would do. They showed up on time and even called a half hour ahead so I would be there. I had no issue scheduling with them and I would use them again.”
– Marjorie E.


“They stretched some carpeting.
They did fine work. He was very professional, courteous, and timely. He did an excellent job with the work. I would use them again.”
– Charles H


“On time and very professional. Can tell he knows his business.”
– Debra J.,Carrollton, TX


“Kevin immediately sent me an email detailing all the charges and services they perform. It was late at night so they called me early in the AM. Very professional. Set the appointment and showed up on time. Got to work immediately. No surprises with this company. The job actually required a bit more than I thought but Kevin said a quote is a quote and refused to add more charges to his invoice. I have no hesitation in recommending this company and will definitely use them again.”
– Margaret R., Plano, TX


“Kevin was prompt and thorough. We had an issue with our sub floor causing buckling of the carpet – Kevin fixed it beautifully and even though he had to cut the carpet and create a new seam, you can’t tell that it’s there! Also stretched the carpet in one bedroom. Excellent job. Carpet looks like it’s been newly laid. I’ll hire them again!”
– Judith H., McKinney, TX


“We didn’t have to wait long for the service to be scheduled. The workers were very respectful and courteous. Carpets and furniture looked great when they were finished.”
– James H., The Colony, TX


“Very pleasant; completed the job quickly and cleaned up after they were finished.”
– Carol H., Rowlett, TX


“On time and very professional. Had carpet cleaning and carpet stretching done.”
– Carol C., McKinney, TX


“Prompt, responsive, reliable, quality work and good value.”
– Mike R., Frisco, TX


“Timely and great work very satisfied with the results”
– Richard R., The Colony, TX


“Showed up as scheduled, did a nice job.”
-Wes T., Frisco, TX

Contact us today to schedule your carpets appointment
(972) 375-8067